Blog

Reports

Case Studies

The Consumer Trust Gap Retail Can’t Ignore

Consumers are buying less but expecting more. This report explores the Consumer Trust Gap, how returns have become a trust signal, where friction erodes loyalty, and how retailers can rebuild trust without sacrificing profitability.

Read

Returns Report: 2025 Holiday Edition

Discover ReturnPro’s 2025 Holiday Returns Report: how shifting consumer expectations, tighter policies, and rising fraud risks will define retail success this season. Learn what 500 retail leaders say about protecting margins.

Read

Consumer Returns Sentiment Report - Summer 2025

Discover how tariffs, inflation, and shifting consumer expectations are impacting returns in Summer 2025. This ReturnPro report reveals 78% fear price hikes, 73% are influenced by return policies, and panic buying is on the rise. Learn how to optimize your return strategy.

Read

The State of Consumer Returns 2025 Survey Report

Explore key insights from our 2025 survey on consumer returns. Learn how AI, sustainability, and economic pressures are reshaping retail strategies and driving shopper loyalty.

Read

The 2025 Insider’s Guide to Retail Returns: What You Need to Know

Explore key 2025 retail return trends, from AI and fraud prevention to returnless refunds. Learn how ReturnPro helps retailers turn costly returns into revenue and loyalty.

Read

ReturnPro’s 2024 Impact Report

ReturnPro’s 2024 Impact Report showcases a groundbreaking year of sustainability, innovation, and growth in reverse logistics. Learn how 70M+ items were brought back to life and 170K+ tons of CO₂ avoided. Download now to explore the full impact.

Read

ReturnPro 2024 Consumer Returns Survey - Holiday Edition

Explore how evolving consumer expectations are shaping the 2024 holiday shopping season. From flexible return policies to the rise of drop-off locations, learn how retailers can stay ahead. Download the ReturnPro 2024 Consumer Returns Survey now for all the insights!

Read

Returns Report: 2024 Holiday Edition

Get insights into the 2024 holiday retail landscape! This report explores how inflation, AI adoption, election uncertainty, and rising inventory levels are shaping retailer strategies. Discover key trends, fraud challenges, and innovative approaches to managing returns and driving sales this season.

Read

ReturnPro & SupplyChainBrain: Retail Returns Sustainability Report 2024

Unlock insights from 250 US retailers on sustainable retail returns. Discover trends, challenges and strategies for eco-conscious practices.

Read

ReturnPro Return Fraud Survey Report: Spring 2024

A deeper look into retail's escalating returns fraud issue with insights gleaned from ReturnPro's survey of more than 400 U.S. retailers.

Read