
Perspectives: Alex Spangler, Director of Knowledge Services
How Alex Spangler, Director of Knowledge Services, rose from TV technician to Director at ReturnPro, showcasing the company's culture of internal growth and career development.
Discover how smart returns management helps brands and retailers turn costly returns into savings, revenue, and recommerce opportunities, driving value in today’s high-cost market.
As tariffs drive up import costs and consumer prices, businesses are searching for ways to protect margins without sacrificing customer satisfaction. One underused but powerful strategy? Returns management. By turning returns into resale opportunities, businesses can recapture revenue from products that have already absorbed their tariff costs—essentially creating a second profit stream without new import duties. A robust returns strategy enhances customer loyalty, reduces waste, and opens doors to the growing recommerce market. Consumers win too, gaining access to discounted, refurbished products while enjoying smoother return experiences. It’s a win-win in a world of rising costs. To maximize these benefits, companies should invest in technology, streamline refurbishment workflows, and build resale channels. ReturnPro makes this seamless by managing the full returns lifecycle—from logistics to resale—with efficiency, data insights, and customer-first design. In a challenging economy, smart returns management isn’t just damage control—it’s a growth strategy. Let ReturnPro help you turn your returns into a competitive advantage.
Optimizing Return-to-Vendor (RTV) processes boosts retail financial performance by freeing up capital and increasing revenue. Key strategies include standardized policies, better cash flow management, and leveraging technology.
Retail industry trends and insights focused on returns solutions and returns management.
Retail return fraud is soaring, costing retailers $101 billion in 2023. Rising issues like wardrobing and ORC are forcing stricter policies and new tech to balance fraud prevention and customer satisfaction.
Inflation impacts the economy broadly, increasing consumer prices by 20.8% since February 2020. Consumers prioritize necessities, compare prices, and research purchases more, affecting product returns. Retailers adapt by offering detailed product info and flexible return policies.
How retailers can improve their returns management with sustainable practices that also boost revenue.