The 2024 Holiday Edition Returns Report highlights the key challenges shaping this season, including inflation, election uncertainty, rising inventory levels, and the evolving use of AI in retail. It explores how retailers are adjusting strategies through early promotions, refined returns policies, and fraud prevention measures to navigate these complexities.
The Consumer Trust Gap Retail Can’t Ignore
Consumers are buying less but expecting more. This report explores the Consumer Trust Gap, how returns have become a trust signal, where friction erodes loyalty, and how retailers can rebuild trust without sacrificing profitability.
