Blog

Returns Fraud, Policy Abuse

Policy Abuse vs. True Fraud: Why Retailers Need to Understand the Difference

June 19, 2026

Returns abuse and returns fraud require different strategies. This article explains how AI and behavioral intelligence improve returns management decisions.

Reversing the Waste Through Technology

July 15, 2020

Return report: As e-commerce continues to dominate shopping behavior, retailers must utilize technology-driven solutions to boost recovery on costly returns.

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What Retailers Really Want – Returns Management Edition – Fall 2023

September 11, 2023

E-commerce return rates are high and problematic for the environment and finances. Entrepreneurs and investors seek sustainable solutions that align with retailers' needs. This report offers insights into the current state of returns management.

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Thought Leadership: Lessons from 2020 returns and what retailers can expect in 2021

March 5, 2021

Insights from COVID-related 2020 retail returns trends and tips for optimizing returns management and reverse logistics in 2021.

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The Next Frontier: Returns as a Service

July 7, 2021

Returns as a Service, or RaaS uses best practices for every part of the reverse supply chain to foster customer loyalty and increased profits.

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The State of Returns: What Retailers Can Expect from Consumers in 2021

August 11, 2021

Consumer Survey Results: Retailers that can innovate with more convenient returns options in 2021 will gain a loyal customer base for years to come.

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Thought Leadership: Explosive Wholesale Demand and the Rise of Secondary Market Post-Covid

July 19, 2021

Wholesale supply combined with consumer demand fueled explosive secondary market growth. So, will this trend endure post-COVID?

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