
Policy Abuse vs. True Fraud: Why Retailers Need to Understand the Difference
Returns abuse and returns fraud require different strategies. This article explains how AI and behavioral intelligence improve returns management decisions.

Optimizing Return-to-Vendor (RTV) processes boosts retail financial performance by freeing up capital and increasing revenue. Key strategies include standardized policies, better cash flow management, and leveraging technology.

Retail industry trends and insights focused on returns solutions and returns management.

Retail return fraud is soaring, costing retailers $101 billion in 2023. Rising issues like wardrobing and ORC are forcing stricter policies and new tech to balance fraud prevention and customer satisfaction.

Inflation impacts the economy broadly, increasing consumer prices by 20.8% since February 2020. Consumers prioritize necessities, compare prices, and research purchases more, affecting product returns. Retailers adapt by offering detailed product info and flexible return policies.