Solving The Dilemma: Customer Experience vs. Bottom Line Profit

Millennial shoppers don’t plan to sacrifice quality when buying refurbished items–particularly electronics–they plan to refocus their dollars on repurposed items that deliver the best of all worlds.

The rise of e-commerce changed everything about returns policies. But in the post-pandemic world, retailers must readjust (again) to reduce returns expenses and increase recovery on every item.

Our ability to quickly and in real time assess that value, and then market the product to these buyers will create a synergetic link between customer experience and bottom line profits.